Shipping policy

Last Updated: October 7, 2026

At Zel Brass, we are committed to processing and delivering your order as efficiently as possible. Please review the following Shipping Policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed during weekends, holidays, or promotional periods may require additional processing time.

Once your order has been shipped, you will receive a shipping confirmation when tracking information is available.

2. Delivery Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery times are:

  • Standard Shipping: 5–10 business days
  • Express Shipping: 3–7 business days, where available

These delivery times are estimates and are not guaranteed.

Actual delivery times may vary due to carrier delays, customs processing, weather conditions, public holidays, high order volumes, or other circumstances outside our control.

3. Shipping Destinations

We ship to the destinations available at checkout.

Shipping availability, delivery options, and shipping fees may vary depending on your location.

If your country or region is not available at checkout, we may currently be unable to ship there.

4. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

From time to time, Zel Brass may offer free shipping promotions or discounted shipping rates. Any applicable promotion will be displayed on our website or at checkout.

5. Tracking Your Order

When tracking information is available, you will receive it by email after your order has been shipped.

Please allow some time for the tracking information to become active after the package has been handed to the shipping carrier.

You can use the tracking information provided to monitor the progress of your shipment.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully verify your:

  • Full name;
  • Street address;
  • Apartment or unit number, if applicable;
  • City;
  • Postal code; and
  • Phone number.

Zel Brass is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible at support@zelbrass.com.

We will make reasonable efforts to update the address before the order is shipped, but we cannot guarantee that changes will be possible.

7. Delayed or Lost Packages

Once an order has been handed to the shipping carrier, delivery is subject to the carrier's transportation and delivery procedures.

If your package is delayed, please first check the tracking information provided.

If the tracking information indicates that the package is significantly delayed or appears to be lost, please contact us at support@zelbrass.com so that we can review the situation and assist you.

8. Incorrect or Damaged Deliveries

If you receive a package that appears damaged, please contact us as soon as possible.

If you receive:

  • The wrong product;
  • A damaged product;
  • A defective product; or
  • A package missing an item,

please contact us with your order number and clear photos or videos of the product and packaging.

We will review the issue and provide an appropriate solution in accordance with our Return and Refund Policy and applicable law.

9. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, VAT, or other charges may apply depending on the destination country.

Where applicable, these charges may be imposed by local customs authorities and may be the responsibility of the customer.

Zel Brass does not control customs procedures, and we cannot guarantee whether or when customs charges will be applied.

Customers are responsible for complying with the import regulations applicable in their country.

10. Failed Delivery

If a delivery cannot be completed because of an incorrect address, refusal to accept the package, failure to collect the package, or other circumstances attributable to the customer, additional shipping costs may apply if the package needs to be reshipped.

If the package is returned to us, please contact support@zelbrass.com to discuss the available options.

11. Unforeseen Delays

Some circumstances may cause delivery delays that are outside our reasonable control, including:

  • Severe weather;
  • Natural disasters;
  • Customs delays;
  • Carrier disruptions;
  • Public holidays;
  • Strikes;
  • High shipping volumes;
  • Government restrictions; or
  • Other unforeseen events.

We will make reasonable efforts to assist you, but we cannot guarantee delivery dates affected by such circumstances.

12. Contact Us

If you have any questions about shipping or your order, please contact us:

Zel Brass
Address: 1449 W Industrial Park St, Covina, CA 91722, United States
Phone: +1 406-606-5949
Email: support@zelbrass.com
Website: https://zelbrass.com/
Customer Support: Available 24/7