Thank you for choosing ZELBRASS. We’re pleased to have you as part of our community. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

1. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received.

Orders are generally not processed or dispatched on weekends or public holidays.

During periods of high order volume, holidays, product availability issues, or other circumstances, processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you using the contact information provided with your order.

2. Estimated Delivery Times

Delivery times depend on your destination and the shipping method available for your order.

Estimated delivery times will be communicated during checkout or in your order confirmation when available.

We currently ship to addresses within the United States only. Typical estimated delivery time:

• United States: 3–7 business days

These are estimates only and are not guaranteed delivery dates.

3. Shipping Methods

Available shipping methods and their costs will be displayed at checkout based on your delivery destination and order.

Where available, tracking information will be provided after your order has been dispatched.

Once your order has shipped, you may use the tracking information provided by the carrier to monitor its progress.

4. Shipping Costs

Shipping is free on all orders delivered within the United States. Any applicable charges will always be displayed at checkout before you complete your purchase.

From time to time, ZELBRASS may offer free shipping promotions or other shipping offers. Any applicable promotion will be subject to the terms displayed at the time of purchase.

5. International Duties, Taxes & Customs

International orders may be subject to import duties, taxes, customs fees, brokerage fees, or other charges imposed by the destination country or its customs authorities.

Unless explicitly stated otherwise at checkout:

• These charges are not included in the product price or shipping charge.

• The recipient is responsible for applicable customs duties and import taxes.

• Customs or clearance fees may be collected by the shipping carrier or local customs authority.

• ZELBRASS does not control the amount of customs duties or taxes imposed by your country.

Customs charges vary depending on the destination, order value, product classification, and local regulations.

Customers are responsible for complying with the import requirements applicable in their country.

6. Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

Please carefully check your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State or province

• Postal code

• Country

• Phone number

ZELBRASS is not responsible for delays, additional shipping costs, or delivery failures caused by incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us as soon as possible.

We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.

7. Delivery Delays

Although we work with our shipping partners to deliver orders as quickly as possible, delays can occur.

Possible causes include:

• Customs clearance

• Carrier delays

• Severe weather

• Public holidays

• Incorrect or incomplete addresses

• High shipping volumes

• Transportation disruptions

• Other circumstances beyond our reasonable control

An estimated delivery date is not a guaranteed delivery date.

If your shipment appears to be delayed, please first check the tracking information provided by the carrier. You may also contact our support team for assistance.

8. Lost or Damaged Packages

If your package appears to be lost, significantly delayed, or delivered damaged, please contact us as soon as possible.

For damaged deliveries, we may ask you to provide photographs of:

• The shipping package

• The shipping label

• The damaged product

• Any visible damage to the packaging

This information may be required to help us investigate the issue with the shipping carrier.

Please retain the original packaging until the matter has been resolved.

9. Incorrect or Refused Deliveries

If a package is returned to us because of an incorrect address, refusal of delivery, failure to pay applicable customs charges, or failure to accept the shipment, additional shipping charges may apply before the order can be reshipped.

If the package is returned to us and you request a refund, any applicable shipping costs, customs charges, or other non-refundable costs may be deducted where permitted by applicable law and our Refund Policy.

10. Customs Clearance

For international orders, customs authorities may require additional information or documentation before releasing a shipment.

Any delay caused by customs authorities is outside ZELBRASS's control.

Customers are responsible for responding to customs requests and providing any information required for the importation of their order.

11. Order Tracking

When tracking is available, we will provide tracking information by email after your order has been dispatched.

Tracking information may take some time to become active after the carrier receives the shipment.

If your tracking information does not immediately show movement, please allow reasonable time for the carrier's system to update.

12. Contact Us

If you have questions about your order or shipment, please contact us:

ZELBRASS

Email: support@zelbrass.com
Phone: +1 406-606-5949
Address: Office: 30 N Gould St Ste R, Sheridan, WY 82801, United States · Warehouse: Covina, CA 91722

We will make reasonable efforts to assist you with shipping-related questions and concerns.